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Category Archives: Insights

Be thankful for the bad stuff

An award winner! This essay won in the AuthorsDen Thanksgiving Contest. It’s November. While some argue whether a coffee cup in Christmas colors is sufficiently Christmassy, we may forget that there is an important holiday this month, Thanksgiving. Giving thanks isn’t some wimpy rainbows-and-unicorns sentiment. It sometimes forces us to deal with guilt when we fail …

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How to become important

We all want to feel important. Part of it is a human need to matter and to feel like we’re doing something of value with our lives. Another part of it is our media-driven culture where some believe that if you’re not famous, you don’t exist. That part has led people to do terrible things to gain notoriety. If you …

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Anatomy of a hoax

Recently, a hoax went viral on Facebook telling people to copy and paste text into their status to protect the privacy of their photos and posts. I responded by giving my own version of the text showing why it was a hoax. Here is what I posted.

Sonic bust: How bad design ruins the user experience

I have a theory about rental cars: Rental car companies fill their lots with the most uninspiring, unenjoyable, and unsellable fleet vehicles imaginable so that you are motivated to return them. It doesn’t matter how old or dumpy the car you own is. You will love it like the day you bought it after you’ve spent several days …

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The Apple Watch and how customers “get to yes”

As I wrote earlier, I didn’t rush out and buy an Apple Watch when they first came out. I waited four and a half months. What made me go from “It may be best to wait” to “Here’s my credit card”? Although good technology is useful technology, one has to see the usefulness. It took a combination of the experiences …

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