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Crossing the language barrier

At my job, I spent a lot of time communicating with our development team in Vietnam. I’ve learned several things about international communications:

  • Communicate face-to-face whenever possible. We had a group of engineers from Vietnam visit our office in the United States for several weeks. We got to know each other as people, learn about each others’ working style, and gain some common experiences to help with our communication. It was a valuable experience and worth the expense. When that isn’t feasible, video conferences or videotaped messages can help.
  • Slow down when you speak. Native speakers in any language talk too fast for people who are not fluent in their language. If you want to try this for yourself, listen to TV or radio in a different language and see if you can catch up. Speak slowly and enunciate clearly.
  • Look for cultural similarities to aid communication. Last July, we took a visiting executive from Vietnam to a baseball game. Despite my best efforts as a Little League manager, he couldn’t grasp the game because it isn’t popular there. Three months later, we took the engineers to a hockey game. We told them, “Hockey is football (soccer) on ice.” They understood immediately and got into the game.
  • Don’t assume that they (or you) fully understand. Native speakers hinder communication with each other by assuming too much or jumping to conclusions based on scant information. It’s even harder when communicating with someone who isn’t fluent in a language. We also make cultural assumptions, use colloquialisms, or add nuance to our words in a way that someone from another culture wouldn’t understand. Ask for clarification and provide as much detail as needed so we can understand each other.
  • Make an effort to learn the other people’s language. It’s embarrassing that we Americans expect everyone else in the world to speak English, but we don’t make an effort to learn other languages. I consider it good manners to learn at least a few words in another language, and it furthers communication. Even when you mispronounce or misuse words, you give native speakers a chance to teach you as they correct you. By learning the language, you also learn about the culture, the history, and the values of the other society.

In a global economy, it’s important that we learn to reach across boundaries of nations, language, and culture to communicate more effectively with people around the world.

“I’m Gerald Ford, and you’re not.”

When Gerald Ford died this week, a part of my adolescence went with him.

I started getting interested in politics as a teenager during the Watergate era. From what I saw, politics was a joke. Nixon was a crook, his cabinet were all criminals, and the impeachment hearings were our daily dose of entertainment. And when Gerald Ford became vice president and then president, the hilarity continued. I was a fan of the original Saturday Night Live, and the evening wouldn’t be complete without watching Chevy Chase open the show with his Gerald Ford pratfall. The WIN buttons were good for a few snickers too.

But when America went to the polls in 1976, the only candidate I felt I could trust to lead was Gerald Ford. There was something about him that was dependable and trustworthy. (I certainly didn’t want to leave the leadership of America to some peanut farmer from Georgia.) I was still a few years away from voting, but I still got a Ford/Dole button that I wore to school.

Although I earned my Eagle Scout in February 1977, my certificate still had “Earned During the Bicentennial Year” and a signature by Gerald Ford. My mom, a staunch Midwestern Republican, was happy about that.

I’m glad to see that history is finally giving this “accidental president” the recognition he is due. We’re finally recognizing the wisdom of his pardon of Richard Nixon. Had we gone through another few years of hearings and trials, and if he had gone to jail, adolescents like me would have given up any shred of respect we had for public office — or in America.

As we take a moment to remember Gerald Ford, I recall a fond memory that for me best summarizes the man. On one of those Saturday Night Live shows in 1976, he made a cameo on Chevy Chase’s Weekend Update segment. He mimicked Chevy’s tag line, “I’m Gerald Ford, and you’re not.” Perhaps politics is a joke, but it was refreshing to see a president who was willing to laugh about it — and help us get through a difficult time.

The N word and emotional control

Was Michael Richards a racist for the things he said on stage? I watched the video of his meltdown at the Laugh Factory. (It took a few seconds with Google to find it.) I suspect that if the hecklers were Latino, gay, Jewish, or Kuwaiti, he would have used whatever racial epithet was handy. What was clear was that he was a man who had lost complete emotional control.

I had seen plenty of examples of people losing their cool this year: From a co-worker exploding in rage to some bad behavior on Little League fields. I must admit there were times when I also lost my cool. In all of these cases, losing one’s temper accomplishes nothing except to leave the person feeling remorseful and foolish. Often, the consequences are worse. The coworker who lost his temper also lost his job.

Michael Richards showed what happens when our emotional thermostat breaks down. If you have to confront someone, and the first words that come to mind are the worst ones in the English language — that should warn you to settle down.

This does not excuse what he said. If you harbor such feelings towards any ethnic group, you need to do some serious soul-searching, whether you use such words or not. But Michael Richards should serve a warning to all of us to control our temper in difficult situations. When we fail to do this, the consequences can be catastrophic.

Blessings when you feel like cursing

Tomorrow is Thanksgiving in the United States, but last night, I didn’t feel particularly festive. It was one of those evenings when I had a dozen things to do at once. The kids needed their homework checked while I was in an IM chat with one of our engineers in Hanoi trying to solve a problem with generating my online help files. The dog needed a walk, the dishes needed to be done, and I needed to get some sleep. I was not in a particularly cheerful mood.

And yet, I still felt blessed.

I am blessed that I have a good family, with a wonderful wife and great kids who want to do well in school. I am blessed that I have a good job that gives me the opportunity to use my skills and learn new things. I am blessed by the times we live in, when we can communicate with others on the other side of the world instantly. I am blessed that, within my lifetime, people we had been in war with are now partners and friends.

It’s easy to feel thankful when times are good. We should also feel thankful when times are hectic or even difficult. From my own experience, I’ve seen how hardships turned out to be blessings by giving me opportunities to grow.

This Thanksgiving, let’s be grateful for all that we have in our lives. Let us see the blessings in everything we have and experience.

Vote out politics

It’s election day in the United States, a time when we are reminded how much we detest politicians. After listening to their empty promises, mud slinging, fear mongering, hypocrisy, meaningless platitudes, and outright lies, we have to choose the ones who would do the least damage to our society. If we are lucky, our votes are actually counted.

Although we Americans detest politicians, we practice politics in our everyday lives.

I’m currently reading Rosalind Wiseman’s Queen Bee Moms and Kingpin Dads. I turned to this book after all the times my family and I have had to deal with politics at school, in PTA, and various youth organizations. It’s sad that organizations that are supposed to help children generate the most childish behavior from adults.

I remember my mom’s experience with PTA. She got involved simply because she wanted to help my school. She started the teacher’s aid program and moved through the ranks until she became PTA president in 1972.

The school clearly had an “in” crowd. The connected people got the best classes, the most assignments working as playground supervisors, and the most invitations to birthday parties. If you were “out,” your existence at school could be very difficult. You could climb up the ranks on your merit, but you would not be accepted.

That was my situation at school. My friendships as a kid were determined by my mom’s political alliances. I was friends with kids whose parents were her allies. If a parent didn’t like my mom, her kids wouldn’t speak to me. I would find people I thought were my friends would turn against me because their parents found it politically expedient.

Although I’m 34 years and 70 miles removed from my old school, things are still the same. I’ve seen some recent examples of pettiness, snubbing, and juvenile behavior that are chillingly like what I saw when I was in elementary school. Yesterday’s schoolyard snobs and bullies are now parents who still display the same snobby and aggressive behavior. Ultimately, the kids are the unfair victims, just as I was.

If you find the politics engaged in by professional politicians distasteful, don’t practice it at home. And if you are going to volunteer for a youth organization, do it for the kids — don’t do it for yourself. Cliques, gossip mongering, and snubbing are for junior high. Grow up.